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DEAR CUSTOMERS, WE ARE OPEN monday 15:00-19:00, Tuesday, Wednesday, Friday and Saturday 9:30-19:00, Thursday 9:30-13:30 14:30-19:00.

Ottica Ghizzoni Shop general conditions

Reseller of collection referred to is New Works Webtech s.r.l., with legal office in via San Gregorio 44, 20124 Milano and operative office in via Oltrecolle 129, 22100 Como (Italia) (VAT No.: 02658930132). Register of Companies under the Como Economic Administrative Register No. 272105.

Finalization of agreements

This agreement between Ottica Ghizzoni ( and the Customer is understood to be finalized with confirmation of the order by according to the procedures and terms indicated in following article. Finalization of agreements entails examination and full acceptance of these general sales terms by the Customer. If the Customer is a consumer then once the on-line purchase procedure is terminated he shall print or save an electronic copy and in any case preserve these general sales terms in accordance with the remote sales law.

Terms of purchase

The Customer may only purchase the products in the on-line catalogue at the moment the order is sent in and which can be viewed on-line at the address as described in the relevant information forms. The order shall be validly processed the moment the Customer receives, at the e-mail box he has specified, confirmation that payment for the order has taken place. Correct order reception is confirmed by Ottica Ghizzoni by an e-mail answer sent to the e-mail address notified by the Customer. This confirmation message carries the Date and Hour the order was carried out and a Customer order number to use in all further communications with The message reiterates all the data input by the Customer, all information related to the essential characteristics of the goods, the price, payment terms and delivery procedures. The Customer must check the correctness of this data and promptly notify any corrections according to the procedures described in this document. Ottica Ghizzoni Shop guarantees prompt notice to the Customer in case of failure of the order to be accepted.


Products are sold at the list prices valid the moment the order is placed by the Customer. Prices for shipments are understood to include taxes and are net of delivery charges which are calculated the moment the order is placed

Right of withdrawal

In accordance to actual e-commerce laws, if the Customer is a consumer (viz. a natural person who purchases the goods for purposes that do not relate to his own professional activity, or rather he does not make the purchase specifying, in the order form to Ottica Ghizzoni Shop, a VAT No. reference) then he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty without prejudice to what is specified at following point The Customer, to exercise this right, must send Ottica Ghizzoni Shop a written notice of this intention within 14 days of date of receipt of the goods. This notice must be sent by registered letter with return receipt addressed to:

New Works Webtech
(Ottica Ghizzoni Shop Customer Care)
Via Oltrecolle 129
22100 Como (Italia)

or by telegram or e-mail again sent within the aforementioned term of 14 days. Once the above-mentioned withdrawal notice has been received the Ottica Ghizzoni Shop Customer Service shall promptly give the Customer instructions for return of the goods which must be received by within 14 days of the date of authorization. The right of withdrawal is in any case subject to the following conditions:

  • the right shall apply only for the entire purchased product;
  • the goods purchased must be whole and returned in their original package, compete in all their parts (including packaging and documentation (if any), etc...);
  • in no case shall labels or adhesive tapes be applied directly onto the original product package;
  • shipping charges for return of the goods are to be charged to the Customer. When returning from countries outside the EU all the costs of transportation, customs and VAT are charged to the consumer;
  • shipment, until certification that receipt by our warehouse has taken place, is under the entire responsibility of the Customer.

If the goods are damaged during transportation shall notify the Customer thereof (within the 5th day of receipt of the goods at its own warehouses) so as to permit the Customer to promptly give notice to the carrier he selected and obtain refund of the value of the goods (if insured). In this case the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. Ottica Ghizzoni Shop in no way answers for damages or theft/loss of goods returned by uninsured shipments. When the product arrives (at the warehouse), it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged, shall deduct a percentage from the refund, in any case not greater than 10% of the value of the refund, as compensation for restoration costs. Except for any charges for restoring damages caused to the original packing, Ottica Ghizzoni Shop shall refund the Customer the full amount that has already been paid, with the exclusion of shipping charges, within 14 days of return of the goods. The reimboursament will be made by on the credit card or paypal account used by the customer. Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in all those cases where Ottica Ghizzoni Shop ascertains that:

  • the original internal packing and/or external packaging are missing;
  • accessory product components are missing (accessories, parts, ...);
  • the product is damaged for causes other than its transport.

When the right of withdrawal is cancelled Ottica Ghizzoni Shop shall return the purchased goods to the Customer, charging him for shipping charges. All claims must be addressed to:

New Works Webtech
(Ottica Ghizzoni Shop Customer Care)
Via Oltrecolle 129
22100 Como (Italia)

Order packaging

If during the process your order a product is no longer available or not available, an e-mail inform you and the order will be updated with the elimination of article not available. Other products will be shipped and the amount of Article not available automatically deducted from the total of the order.

Product photo

Photo shown on the site are intended as demonstration purpose only, the producer is authorized to make updates to products without advise to the consumer. Ottica Ghizzoni Shop will try to update products photos following products changes.

Bad goods

In case of received products present some manufacturing faults, you can ask a replacement. To otain the replacement you have to tell Ottica Ghizzoni Shop about it by e-mail at the address:
Before sending us the faulty products you have to wait an answer from Ottica Ghizzoni Shop. We provide you a returning code to place on the shipping. Attention! Ottica Ghizzoni Shop will not receive any return if not authorized and without authorization code.

Applicable law and Court of jurisdiction

This contract is governed by Italian Law. Territorial jurisdiction, for settling civil and penal disputes arising from conclusion of this Contract, is that of the court of reference of his residence City if the Customer is a consumer. In all other cases the territorial of jurisdiction is the Court of Como.